FAQ

FREQUENTLY ASKED QUESTIONS

Everything you need to know before placing your FURELLE order.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Please allow 3–14 working days for your fur to be prepared and dispatched. Delivery times vary depending on your location and chosen shipping service.

We believe beautiful pieces are worth the wait.

DO YOU SHIP INTERNATIONALLY?

Yes, FURELLE ships worldwide.

International delivery times vary depending on your destination and customs processing. Additional import duties or taxes may apply.

ARE YOUR FUR PIECES REAL FUR?

Yes, our natural fur collection features genuine fur, including fox and raccoon fur, as specified in each product description.

We recommend checking individual product details for exact materials and composition.

HOW DO I KNOW WHICH SIZE TO ORDER?

Our sizing follows UK sizing:

Please refer to our Size Guide for further information.

DO YOU OFFER CUSTOM SIZING?

Yes! For custom sizing enquiries, please email us directly before placing your order.

Our team will be happy to discuss your requirements.

WILL MY FUR LOOK EXACTLY LIKE THE PHOTOS?

As natural fur is unique, slight variations in colour, texture and fur placement may occur between pieces.

These natural characteristics make every piece individual.

HOW SHOULD I CARE FOR MY FUR?

To maintain the appearance and quality of your fur, we recommend:

• Storing your garment in a cool, dry place.
• Avoiding prolonged exposure to direct sunlight, heat and moisture.
• Using a wide, supportive hanger.
• Avoiding perfumes and sprays directly on the fur.
• Seeking a professional fur specialist for cleaning.

Always follow the garment’s individual care label.

CAN I TRACK MY ORDER?

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Please allow time for tracking updates to become active.

CAN I CHANGE OR CANCEL MY ORDER?

If you need to make a change, please contact us as soon as possible.

We will do our best to accommodate your request, although changes may not always be possible once your order has been processed.

Your statutory cancellation rights remain unaffected.

DO YOU ACCEPT RETURNS?

Please refer to our Returns & Exchanges Policy for full details on returns, eligibility and refund procedures.

Custom-sized items made to your individual specifications may be subject to different cancellation and return conditions, in accordance with applicable consumer law.

HOW CAN I CONTACT FURELLE?

For order enquiries, sizing assistance or general questions, please get in touch through our Contact Us page.

We aim to respond within 1–2 working days.